Disclosure For Android Apps
Sending users’ installed application information to https://api.protectstar.com

Effective Date: October 01, 2021


Protecting user privacy is one of the fundamental principles that Protectstar® prioritizes when processing user data. We believe you have the right to privacy and control over your information.

Please read this disclosure carefully before you agree to it. This disclosure explains what personal data we collect from users using our Android apps and how we use and share them.

We at Protectstar Inc. (“Protectstar”, “we”, “us”, “our”), care deeply about privacy, security, and online safety, all of which are a significant part of our essential mission: to protect users of our products and services (“you” and “your”) from the risks of theft, disruption, and unauthorized access to their online information and activities.

This Disclosure (“Disclosure”) is designed to inform you about how we collect, use, and share your personal data through our website (our “Site”), products, services, and web-based and mobile applications (collectively, the “Services”) or when you interact with us.

As Protectstar grows, our business changes, and we may update this disclosure at any time as we deem appropriate to reflect those changes. If there are any material changes to this disclosure, we will notify you by email, in-product notification, or otherwise required by applicable law. Therefore, you must check back and make sure that you have reviewed the most current version of this disclosure.

This Disclosure applies to all users of our Services across the world. Some users, including residents of the European Economic Area, may have additional rights depending on where they are located, which are described in this Disclosure.

Information Collection and Use

For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your installed application information.

The information we request is uploading users' installed application information to https://api.protectstar.com will be retained and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third party service providers used by the app:

What Kinds of Information Do We Collect?

To provide our Services, we collect information. Some information you provide directly to us, some we collect automatically through our Services, and some are collected from third parties. In this Policy, “Personal Data” refers to data that could be used, alone or combined with other data, to identify you as an individual.

Non-personal information is information automatically collected about your use of Protectstar services that does not identify you in any way. Please note that Protectstar may provide aggregate statistics about our customers, sales, traffic patterns, and related Site information to trusted third parties, but these statistics will not include any personally identifying information.

We collect the information you provide to us. For example, when you purchase a product or service, we collect information, create an account, fill out a form, participate in a contest or promotion, request customer service, or otherwise communicate with us.

The types of Personal Data you may provide includes:

  • Contact information (such as name, email address, mailing address, and phone number);
  • Payment information (including payment card numbers and associated identifiers, billing address, and bank account information); and
  • Account log-in credentials.

We may also collect other information from or about you, such as information about what products you purchased and demographic information.

We automatically collect information about your interactions with the Services and devices on which the Services are installed.

For example, we may collect and use the following:

  • Details about your computers, devices, applications, internet protocol (IP) address, that are automatically assigned to your computer or device when you access the Internet, geo-location information, hardware type and operating system. We may collect this information through our Services or other methods of web analysis.
  • When you use our products to protect your mobile device, we collect geo-location data of the device on which the product is installed.

What kind of personal data do you provide to us, and what data do we collect?

Sending users’ installed application information to https://api.protectstar.com

To ensure the full performance of the cloud servers and to enable quick and precise analyzes, we process the following Service and Device Data:

Selective users’ installed app package information of the apps you have installed on your device in the data type of SHA-256 checksum and corresponding installed app package names.

The data will be sent to our servers at https://api.protectstar.com

The type of data we collect include the following:

  • The apps corresponding package name
  • The calculated SHA-256 checksum of the apps apk file
  • The calculated SHA-256 and the MD5 checksum of scanned files

Your data is sent anonymously and automatically to the following URL:

The data transmission is performed in encrypted (AES-256 bit) form using the HTTPS protocol and cannot be tracked back to individuals.

Personal Information

Personal information identifies, relates to, describes, is reasonably capable of being associated with, or could well be linked, directly or indirectly, with you. Protectstar collects Personal Information for the purposes of provision, development, and personalization of the services and/or products, research and demographics, statistics, and customer care. Specifically, Protectstar collects Personal Information for the purposes of personal communication with you in order to respond to your questions and fulfill your requests.

Such information includes your name, mailing address, e-mail address, and telephone number. We may also collect your payment and commercial information, like your purchase history when you purchase with us. In addition, to provide you with customer service related to our products and services, we may collect instant chat information and record customer service phone calls.

This information may be used to contact you for direct marketing purposes via mail, e-mail, or phone to conduct market research and to inform you of and get your feedback on upcoming products, services, and/or promotions. Send us product orders, service requirements, or any material to the Site. We might have to contact you to gain additional information necessary to process or fulfill your orders and/or needs.

Accuracy of Collected Data

Protectstar will, on its own initiative, or at your request, replenish, rectify, or erase any incomplete, inaccurate, or outdated Personal Information retained by ESET in connection with the Site's operation.

Why do we process your data? What is the purpose of sending users' installed application information to https://api.protectstar.com ?

The data of users' installed package or file information you send to our cloud server is needed to provide the services to you, to offer you an accurate detection of malware and fraud protection.It ensures you get the best possible security of the installed app.

Our purpose in collecting your information is to equip you with useful products and services that provide a more agile, dynamic response to new and unknown threats.

The purpose of sending users' installed application information to https://api.protectstar.com is to analyze the installed application information by our Protectstar® Artificial Intelligence Cloud (AI Cloud). Protectstar® AI Cloud runs on servers and not on individual devices, like the user's smartphone. This ensures the full performance of the AI Cloud servers and enables quick and precise analyzes. At the same time, it keeps the user devices resource-efficient with optimal performance.

The data processing ensures:

  • Identifying new threats, their behavior, their security status, and their sources.
  • Determination of the reputation of examined objects.
  • Reducing the likelihood of false alarms.
  • Increasing the performance of software components.
  • Performance increase for the rights holder's products.
  • Access to the confidential installed app information and use is directly related to the provision and improvement of Protectstar Android apps' functions.

How do we use the information we collect?

We use your data (as listed in section 4.) on our servers to

  • (a) provide and operate our Services;
  • (b) address and respond to service, security, and customer support needs;
  • (c) detect or prevent your device against cybersecurity threats such as malware
  • (d) detect possible false positives

Transmitted user information will only be used for the aforementioned limited purposes, which the user has agreed to.

When you install or use one of our Services, it will run in your device or environment background to help predict threats, and better protect you, your devices, and your information. For example, Protectstar may use the information to:

  • Analyze data sent to/from your device(s) to isolate and identify threats, vulnerabilities, viruses, suspicious activity, spam, and attacks, and communicate with you about potential threats;
  • Participate in threat intelligence networks, conduct research, and adapt products and services to help respond to new threats;
  • Encrypt your data, lockdown a device, or back-up or recover your data;
  • Check for Service updates and create performance reports on our Services to ensure they are performing correctly; and
  • Look for misuses of your data when you use our identity monitoring products.

To Run Our Business

We also use the information we collect for other business purposes, including to:

  • Analyze your behavior to measure, customize, and improve our Site and Services, including developing new products and services;
  • Advertise Protectstar products and services that we think may be of interest to you;
  • Provide customer support, troubleshoot issues, manage subscriptions, and respond to requests, questions, and comments;
  • Conduct market and consumer research and trend analyses;
  • Enable posting on our blogs, forums, and other public communications;
  • Perform accounting, auditing, billing, reconciliation, and collection activities;
  • Prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, and criminal activity; and
  • Comply with and enforce legal rights, requirements, agreements, and policies.

How long we store your Personal Data?

The data we collect from you may be stored, with risk-appropriate technical and organizational security measures applied to it, on in-house servers in Germany.

Protectstar will keep your Personal Data for the minimum period necessary for the purposes set out in this Policy, namely (i) for as long as you are a registered subscriber or user of our products or (ii) for as long as your Personal Data is necessary for connection with the lawful purposes set out in this Policy, for which we have a valid legal basis or (iii) for as long as is reasonably necessary for business purposes related to the provision of the Services, such as internal reporting and reconciliation purposes, warranties or to provide you with feedback or information you might request. Where required by law, we will delete your biometric data within three years of your last interaction with the Services.

In addition, if any relevant legal claims are brought, we may continue to process your Personal Data for such additional periods as are necessary for connection with that claim.

Once the above mentioned periods, each to the extent applicable, have concluded, we will either permanently delete, destroy, or de-identify the relevant Personal Data so that it can no longer reasonably be tied to you.

The selective extracted and transmitted data, as listed above, are stored for the duration, as is technically necessary. As a rule, this is only a few seconds before the data is securely deleted from our servers by a high-security deletion standard. In addition, for randomized sample testing, some transmitted installed package information is stored anonymized in the form of statistics.

In all cases, we follow generally accepted standards and security measures to protect the personal data submitted to us, both during transmission and once we receive it.

Who Do We Share Personal Data With?

We do NOT share or sell your collected data with third parties.

How Do We Protect Your Data?

We use administrative, organizational, technical, and physical safeguards to protect the Personal Data we collect and process. Our security controls are designed to maintain data confidentiality, integrity, and an appropriate level of availability.

What Choices Do You Have About Your Personal Data?

If one of our Android app products is installed on your device, you may stop Protectstar’s collection of Personal Data from your device by uninstalling that product.

Individual Rights in Personal Data

In accordance with applicable law, you may have the right to:

  1. Request confirmation of whether we are processing your Personal Data.
  2. Obtain access to or a copy of your Personal Data.
  3. Receive a portable copy of your Personal Data, or ask us to send that information to another organization (the "right of data portability").
  4. Seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Data.
  5. Restrict our processing of your Personal Data.
  6. Object to our processing of your Personal Data.
  7. Request erasure of Personal Data held about you by us, subject to certain exceptions prescribed by law.

If you would like to exercise any of these rights, don't hesitate to get in touch with us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request. For some requests and where permitted by law, an administrative fee may be charged. We will advise you of any applicable fee before performing your request.

Children’s Privacy

Some of Protectstar’s Services provide security features that parents may use to monitor their child’s activity online, physical location, or use of a registered device. These Services require parental consent, and we do not knowingly use the Personal Data we collect from children’s devices for any purpose except to deliver the Services. These products allow parents to delete their child’s profile at any time. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please contact us as described below. If you are under 18, you must have your parent’s permission to access the Services. Protectstar urges parents to instruct their children never to give out their real names, addresses, or phone numbers, without parental permission. If you learn that your child has provided us with Personal Data without your consent, you may alert us by contacting us as described below. Suppose we know that we have collected any Personal Data from children under 13 (and in certain jurisdictions under 16). In that case, we will promptly take steps to delete such information and terminate the child’s account.

Data Transfers

Protectstar is headquartered in the United States (see Contact Us for addresses), and we have operations, entities, and service providers in the United States and throughout the world. As such, our service providers and we may transfer your Personal Data to, or store or access it in jurisdictions that may not provide equivalent data protection levels as your home jurisdiction. We will take steps to ensure that your Personal Data receives an adequate level of protection in the jurisdictions in which we process it.

Residents of the European Economic Area

We do NOT transfer Personal Data to countries outside of the EEA or Switzerland through a series of intercompany agreements based on the Standard Contractual Clauses in accordance with EU law and applicable EU regulations.

Data Controller

Where you purchase one of Protectstar’s consumer products, Protectstar Inc. acts as the Controller of your Personal Data.

Legal Basis for Processing

When we process your Personal Data, we will only do so in the following situations:

  • We need to use your Personal Data to perform our contract responsibilities with you (e.g., processing payments for and providing the Services you purchase or request).
  • We have a legitimate interest in processing your Personal Data. For example, we have a legitimate interest in processing your Personal Data to provide, secure, and improve our Services, in communicating with you about changes to our Services, and in informing you about new services or products.
  • We have your consent to do so. We need to process your Personal Data to comply with our legal obligations.

Individual Rights Requests and Withdraw Consent

You may submit a request to exercise your rights in Personal Data using the mechanisms explained under “What Choices Do You Have About Your Personal Data?” above. If you initially consented to our processing of your Personal Data, you may withdraw your consent using those mechanisms or by contacting us using the contact information below.

Data Subject's Rights

Protectstar® respects your control over your information. Upon request, we will confirm whether we hold or process data that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal data, request deletion of your personal data, or request that we no longer use it.

You are entitled to the following rights as a data subject:

  • right to request access to your personal data from Protectstar,
  • right to rectify your personal data if inaccurate (You also have the right to have the incomplete personal data completed),
  • right to request the erasure of your personal data,
  • right to request the restriction of processing your personal data,
  • right to object to the processing as well as
  • right to data portability.

Under certain circumstances, we will not fulfill your requests, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves unnecessary cost or effort. Still, we will respond to your request within thirty (30) days and provide you an explanation in any event.

TThe rights holder treats the data received from the end-user as part of this statement under the privacy policy for rights holders. This guideline can be viewed at https://www.protectstar.com/en/legal-notice.

California Privacy Rights

If you are a California resident, you may have additional privacy rights.

Changes to This Privacy Policy

We reserve the right to revise or modify this Disclosure. Besides, we may update it to reflect changes to our data practices. If we make any material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or through a notice on this website before the change becoming effective. Therefore, we encourage you to periodically review this page for the latest information on our privacy practices.

This Policy is reviewed and updated at least annually to ensure it accurately captures our practices and procedures. The effective date of each version of this Policy is identified below. If we make material changes to this Policy, we will use reasonable means to inform you and, where necessary, obtain your consent.

Contact Us

If you have questions or requests relating to personal data or privacy, please get in touch with us at https://www.protectstar.com/en/contact, which allows you to make a request online or through email at