Effective Date: October 01, 2021
Protecting user privacy is one of the fundamental principles that Protectstar® prioritizes when processing user data. We believe you have the right to privacy and control over your information.
Please read this disclosure carefully before you agree to it. This disclosure explains what personal data we collect from users using our Android apps and how we use and share them.
We at Protectstar Inc. (“Protectstar”, “we”, “us”, “our”), care deeply about privacy, security, and online safety, all of which are a significant part of our essential mission: to protect users of our products and services (“you” and “your”) from the risks of theft, disruption, and unauthorized access to their online information and activities.
This Disclosure (“Disclosure”) is designed to inform you about how we collect, use, and share your personal data through our website (our “Site”), products, services, and web-based and mobile applications (collectively, the “Services”) or when you interact with us.
As Protectstar grows, our business changes, and we may update this disclosure at any time as we deem appropriate to reflect those changes. If there are any material changes to this disclosure, we will notify you by email, in-product notification, or otherwise required by applicable law. Therefore, you must check back and make sure that you have reviewed the most current version of this disclosure.
This Disclosure applies to all users of our Services across the world. Some users, including residents of the European Economic Area, may have additional rights depending on where they are located, which are described in this Disclosure.
For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your installed application information.
The information we request is uploading users' installed application information to https://api.protectstar.com will be retained and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third party service providers used by the app:
To provide our Services, we collect information. Some information you provide directly to us, some we collect automatically through our Services, and some are collected from third parties. In this Policy, “Personal Data” refers to data that could be used, alone or combined with other data, to identify you as an individual.
Non-personal information is information automatically collected about your use of Protectstar services that does not identify you in any way. Please note that Protectstar may provide aggregate statistics about our customers, sales, traffic patterns, and related Site information to trusted third parties, but these statistics will not include any personally identifying information.
We collect the information you provide to us. For example, when you purchase a product or service, we collect information, create an account, fill out a form, participate in a contest or promotion, request customer service, or otherwise communicate with us.
The types of Personal Data you may provide includes:
We may also collect other information from or about you, such as information about what products you purchased and demographic information.
We automatically collect information about your interactions with the Services and devices on which the Services are installed.
For example, we may collect and use the following:
Sending users’ installed application information to https://api.protectstar.com
To ensure the full performance of the cloud servers and to enable quick and precise analyzes, we process the following Service and Device Data:
Selective users’ installed app package information of the apps you have installed on your device in the data type of SHA-256 checksum and corresponding installed app package names.
The data will be sent to our servers at https://api.protectstar.com
The type of data we collect include the following:
Your data is sent anonymously and automatically to the following URL:
https://api.protectstar.com/api/get-deep-detective-packages-shas-info
The data transmission is performed in encrypted (AES-256 bit) form using the HTTPS protocol and cannot be tracked back to individuals.
Personal information identifies, relates to, describes, is reasonably capable of being associated with, or could well be linked, directly or indirectly, with you. Protectstar collects Personal Information for the purposes of provision, development, and personalization of the services and/or products, research and demographics, statistics, and customer care. Specifically, Protectstar collects Personal Information for the purposes of personal communication with you in order to respond to your questions and fulfill your requests.
Such information includes your name, mailing address, e-mail address, and telephone number. We may also collect your payment and commercial information, like your purchase history when you purchase with us. In addition, to provide you with customer service related to our products and services, we may collect instant chat information and record customer service phone calls.
This information may be used to contact you for direct marketing purposes via mail, e-mail, or phone to conduct market research and to inform you of and get your feedback on upcoming products, services, and/or promotions. Send us product orders, service requirements, or any material to the Site. We might have to contact you to gain additional information necessary to process or fulfill your orders and/or needs.
Protectstar will, on its own initiative, or at your request, replenish, rectify, or erase any incomplete, inaccurate, or outdated Personal Information retained by ESET in connection with the Site's operation.
The data of users' installed package or file information you send to our cloud server is needed to provide the services to you, to offer you an accurate detection of malware and fraud protection.It ensures you get the best possible security of the installed app.
Our purpose in collecting your information is to equip you with useful products and services that provide a more agile, dynamic response to new and unknown threats.
The purpose of sending users' installed application information to https://api.protectstar.com is to analyze the installed application information by our Protectstar® Artificial Intelligence Cloud (AI Cloud). Protectstar® AI Cloud runs on servers and not on individual devices, like the user's smartphone. This ensures the full performance of the AI Cloud servers and enables quick and precise analyzes. At the same time, it keeps the user devices resource-efficient with optimal performance.
The data processing ensures:
We use your data (as listed in section 4.) on our servers to
Transmitted user information will only be used for the aforementioned limited purposes, which the user has agreed to.
When you install or use one of our Services, it will run in your device or environment background to help predict threats, and better protect you, your devices, and your information. For example, Protectstar may use the information to:
We also use the information we collect for other business purposes, including to:
The data we collect from you may be stored, with risk-appropriate technical and organizational security measures applied to it, on in-house servers in Germany.
Protectstar will keep your Personal Data for the minimum period necessary for the purposes set out in this Policy, namely (i) for as long as you are a registered subscriber or user of our products or (ii) for as long as your Personal Data is necessary for connection with the lawful purposes set out in this Policy, for which we have a valid legal basis or (iii) for as long as is reasonably necessary for business purposes related to the provision of the Services, such as internal reporting and reconciliation purposes, warranties or to provide you with feedback or information you might request. Where required by law, we will delete your biometric data within three years of your last interaction with the Services.
In addition, if any relevant legal claims are brought, we may continue to process your Personal Data for such additional periods as are necessary for connection with that claim.
Once the above mentioned periods, each to the extent applicable, have concluded, we will either permanently delete, destroy, or de-identify the relevant Personal Data so that it can no longer reasonably be tied to you.
The selective extracted and transmitted data, as listed above, are stored for the duration, as is technically necessary. As a rule, this is only a few seconds before the data is securely deleted from our servers by a high-security deletion standard. In addition, for randomized sample testing, some transmitted installed package information is stored anonymized in the form of statistics.
In all cases, we follow generally accepted standards and security measures to protect the personal data submitted to us, both during transmission and once we receive it.
We do NOT share or sell your collected data with third parties.
We use administrative, organizational, technical, and physical safeguards to protect the Personal Data we collect and process. Our security controls are designed to maintain data confidentiality, integrity, and an appropriate level of availability.
If one of our Android app products is installed on your device, you may stop Protectstar’s collection of Personal Data from your device by uninstalling that product.
In accordance with applicable law, you may have the right to:
If you would like to exercise any of these rights, don't hesitate to get in touch with us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request. For some requests and where permitted by law, an administrative fee may be charged. We will advise you of any applicable fee before performing your request.
Some of Protectstar’s Services provide security features that parents may use to monitor their child’s activity online, physical location, or use of a registered device. These Services require parental consent, and we do not knowingly use the Personal Data we collect from children’s devices for any purpose except to deliver the Services. These products allow parents to delete their child’s profile at any time. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please contact us as described below. If you are under 18, you must have your parent’s permission to access the Services. Protectstar urges parents to instruct their children never to give out their real names, addresses, or phone numbers, without parental permission. If you learn that your child has provided us with Personal Data without your consent, you may alert us by contacting us as described below. Suppose we know that we have collected any Personal Data from children under 13 (and in certain jurisdictions under 16). In that case, we will promptly take steps to delete such information and terminate the child’s account.
Protectstar is headquartered in the United States (see Contact Us for addresses), and we have operations, entities, and service providers in the United States and throughout the world. As such, our service providers and we may transfer your Personal Data to, or store or access it in jurisdictions that may not provide equivalent data protection levels as your home jurisdiction. We will take steps to ensure that your Personal Data receives an adequate level of protection in the jurisdictions in which we process it.
We do NOT transfer Personal Data to countries outside of the EEA or Switzerland through a series of intercompany agreements based on the Standard Contractual Clauses in accordance with EU law and applicable EU regulations.
Where you purchase one of Protectstar’s consumer products, Protectstar Inc. acts as the Controller of your Personal Data.
When we process your Personal Data, we will only do so in the following situations:
You may submit a request to exercise your rights in Personal Data using the mechanisms explained under “What Choices Do You Have About Your Personal Data?” above. If you initially consented to our processing of your Personal Data, you may withdraw your consent using those mechanisms or by contacting us using the contact information below.
Protectstar® respects your control over your information. Upon request, we will confirm whether we hold or process data that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal data, request deletion of your personal data, or request that we no longer use it.
You are entitled to the following rights as a data subject:
Under certain circumstances, we will not fulfill your requests, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves unnecessary cost or effort. Still, we will respond to your request within thirty (30) days and provide you an explanation in any event.
TThe rights holder treats the data received from the end-user as part of this statement under the privacy policy for rights holders. This guideline can be viewed at https://www.protectstar.com/en/legal-notice.
If you are a California resident, you may have additional privacy rights.
We reserve the right to revise or modify this Disclosure. Besides, we may update it to reflect changes to our data practices. If we make any material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or through a notice on this website before the change becoming effective. Therefore, we encourage you to periodically review this page for the latest information on our privacy practices.
This Policy is reviewed and updated at least annually to ensure it accurately captures our practices and procedures. The effective date of each version of this Policy is identified below. If we make material changes to this Policy, we will use reasonable means to inform you and, where necessary, obtain your consent.
If you have questions or requests relating to personal data or privacy, please get in touch with us at https://www.protectstar.com/en/contact, which allows you to make a request online or through email at