My Protectstar app reports malware or spyware, but I suspect a false alarm. What should I do?

A false alarm (false positive) is possible in rare cases. Even modern security and AI systems do not work flawlessly. The good news is: In a situation like this, you do not need to panic or ignore the warning too quickly.

If you believe it may be a false alarm, please proceed step by step:

1. Save the detection
First, take a screenshot of the alert. If possible, also note down:

• the name of the affected app,
• the package name,
• the installation source,
• your device model,
• and your Android version.

2. Do not whitelist it immediately
Please do not place the app on an exception list too quickly and do not simply ignore the warning. You should create an exception only once it is clear that the finding is truly harmless.

3. Send the case to our Support Heroes
For technical questions and security findings, our support form is the best route. A screenshot and the details listed above help us a great deal in reviewing the finding quickly and reliably. That allows us to assess whether it is a real detection, a misunderstood app classification, or actually a false alarm.

4. Stay calm until the case is clarified
Suspecting a false alarm does not automatically mean that the app is harmless—but it also does not mean your device is immediately compromised. That is exactly why we review such cases carefully.

In short: save a screenshot, note the details, do not whitelist anything too quickly, and send the finding to our support team. That is the cleanest way to clarify a possible false alarm—quickly, transparently, and without unnecessary risk.