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6 days ago
Dear customer,
Thank you for contacting us. Your ticket has been registered in our system. Please allow 5–7 business days for processing.
Sincerely,
Your Support Team
Protectstar™ Support Hero
Something isn’t working. Someone’s here to help.
No bot. No ticket number. A real person who knows your Protectstar™ app — and stays with you until everything works.
Since 2004. Personal support is included with every Protectstar™ app.
Support that feels different.
Because there’s a person on the other end.
With us
12 minutes ago
Hi Alicia,
I’ve just read your email. I think I already know what’s causing the issue. Let’s go through it together, step by step.
Just reply if anything comes up. I’ll stay with you until everything is working on your end.
Chris
Support Hero
Protectstar Inc.
Usually within 24 hours. Often much sooner.
7 days a week. 365 days a year.
One person. One name. One reply.
The People
Five names. No ticket number.
When you write to us, someone from this team will reply. Personally. By name. With patience.
Andreas · Chris · Daniel · Jay · Niklas
Chris is the founder & CEO. Niklas , Andreas , Daniel und Jay are part of our support team.
14 people. More than 150 years of combined experience. One goal: to help you when it matters.
Two levels. Always personal.
Personal support is included with every app. The Care Plan gives your request priority.
Support Hero
Personal help when you need it. Patient. Clear. Reliable.
- Personal support by email
- Usually within 24 hours
- Support 7 days a week, 365 days a year
- 1 year of product updates included
Support Superhero
Priority help when things need to move faster. Often within just a few minutes.
- Priority handling, sometimes within minutes
- Help tailored to your request
- 3 years of product updates included
- Priority routing within our support team
I never wanted support to feel like a ticket number. I wanted it to feel like a person who listens — and helps until everything works.
We’re here. When you need us.
Personal support is included with every Protectstar™ app. With the Care Plan, your request gets priority.