Do you offer phone support?

No, we do not offer phone support at this time. However, we are committed to providing prompt and efficient customer service through our email support system. Our support team is always available to help you with any questions or concerns you may have.

Why do you offer email support instead of phone support?

We have found that email support offers several benefits over phone support. Here are some of the advantages of our email support system:

Efficiency: By streamlining our communication, we can quickly and efficiently solve your order and technical issues.

Effectiveness: Our email support system allows us to group our inbound tickets to specialized experts, which helps us quickly identify trends and prevent future issues.

Speed: With our online processes, we can provide answers to your questions faster, without putting you on hold.

Accuracy: Online support keeps detailed records in one place, ensuring that nothing gets lost if we need to escalate your issue.

Consistency: We'll always have access to the previous emails, so you won't have to repeat questions, ensuring a seamless support experience.

Rest assured, our support team is committed to providing the best customer service experience possible. So, if you have any questions or concerns, don't hesitate to get in touch with us through email support.