When will I receive my refund?

Once we have approved your refund, we automatically issue it back to your original payment method. That may be your credit card or the payment method originally used. The credit does not always appear immediately, but within a few days.

The exact timing depends not only on us, but also on your credit card provider and your bank. That is why a refund may already have been initiated even though it is not yet visible in your account. Please wait at least ten business days.