In today’s ever-changing fast-paced environment, it’s simply not convenient to use conventional support for help “on the fly.” Ticket numbers, incident reports, and confirmations, along with up to four days response rates, should be a thing of the past. They just don’t meet the needs of the customer.
For us, this concept is outdated, and does not improve customer relations, which is our number one goal.
We at Protectstar™, have devised a completely new concept: instead of being queued, our customers receive a personal Support Hero, whom remains at their side ”ready and waiting”.
When any situation with the Protectstar™ software requires assistance, your support hero will be there within 24 hours (generally within a few hours). Whenever or wherever you need him. 24/7/365.
If this is not enough, with the purchase of the well-known Protectstar™ Care Plan, a user even gets a Support Superhero at his side, who will not only try to answer every question in the user’s interest, but also to answer them in record time (sometimes within minutes) and to fulfill customer wishes.
At Protectstar™, we’re creating a whole new customer experience.
With every purchased Protectstar™ app or software you have your own Support Hero for a whole year.
Automatically registered with your software/app purchase with preferred support from your own Support Hero
Your Support Hero will be there for you within 24h. Whenever or wherever you need him. 24/7/365
Possibility to contact your Support Hero by E-Mail
With every purchased Protectstar™ app or software incl. the Care Plan, you have your own Support Superhero for up to three years.
Your Support Superhero try to answer every questions in the user’s interest
Your Support Superhero will be there for you within 24h. Whenever or wherever you need him. 24/7/365
User’s support requests will be answered in record time
Possibility to contact your Support Hero by E-Mail and LiveChat.