I can’t press the SCAN button. What can I do?

If you currently can’t press the SCAN button, a spyware signature update may still be running in the background. In that case, it often helps to wait about one minute and then try again.

If the button still doesn’t respond, you should restart your device once. That often resolves temporary background-task or display issues.

If the SCAN button isn’t fully visible on your screen or appears cut off, please send our support team a screenshot. That helps our Support Heroes analyze the display issue and guide you more quickly.

In short: Wait briefly, restart the device, and if the button is not displayed correctly, send support a screenshot.