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How do I reset my Camera Guard Mac or iLocker Mac password

If you're trying to reset your Camera Guard Mac or iLocker Mac password, the steps you need to follow may vary depending on whether you have a Mac with TouchID. Here are the steps for each scenario:

If you have a Mac with TouchID:

1. Make sure that you're running the latest version of Camera Guard/iLocker.

2. Open Camera Guard/iLocker and go to Settings.

3. Click on the lock icon in the bottom left corner of the window.

4. Use your TouchID to unlock the settings.

5. Navigate to the Protection tab.

6. Click Edit PIN/Password and unlock it with your TouchID.

7. You can now edit your password and save the changes.

If you don't have a Mac with TouchID: You need to reinstall the software. Here are the steps to follow:

Camera Guard:

1. Right-click on the Camera Guard icon in the status bar.

2. Select "Uninstall" from the drop-down menu.

3. Download the latest version of Camera Guard Mac from the following link: https://www.protectstar.com/download/cameraguard/cameraguard.dmg

4. Install the software and follow the setup instructions.

5. Set a new password for your Camera Guard.

iLocker:

1. Download the latest version of iLocker Mac from the following link: https://www.protectstar.com/download/ilocker/ilocker.dmg

2. Open the installer setup and select the "Uninstaller" first to remove iLocker.

3. Install the software again and follow the setup instructions.

4. Set a new password for your iLocker.

If you've followed the above steps but are still experiencing issues resetting your password, you can contact the support team for further assistance.

You can reach out to them via email at support@protectstar.com or through the "FAQ/Support" section on our website.

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