Forgot your PIN? Here's how to reset the app PIN in your Protectstar app

If you have forgotten the PIN code for a Protectstar app, the intended solution is currently very simple: uninstall the app and then reinstall it. The official Protectstar FAQ lists exactly this as the solution for a forgotten app PIN.

In practical terms, this means the old PIN is not read out or restored directly. Instead, after reinstalling, you simply set up a new code. From a user perspective, this is the fastest and cleanest way to regain access to the app.

If a feature or edition you already purchased is not shown immediately after reinstalling, also check your purchase status in Google Play, open the app again, and restart your device once. Google lists these exact steps as standard help for problems with in-app purchases.

If you still run into issues afterward, the support form is the right next step so your request goes directly to the Support Heroes.