Does Protectstar offer phone or video call support for customers if I'm still confused about anything and would find this contact method easier?

We are sorry, but we do not offer phone support anymore. This is because we have millions of users, and many of them use a free app, or they did pay a one-time fee of $0.99-4.99 for an app. 

All of them have questions, mostly not related to the apps themselves. Often they have computer problems, technical issues with third-party apps, even printer problems, and many other cases we cannot handle.

An average support phone call took us more than 10 minutes per client (the costs are much higher than the app's price), so we decided to assist our users only by e-mail, LiveChat (on the website), and our FAQ.

Learn more at https://www.protectstar.com/de/faq/do-you-offer-phone-support