Does Protectstar offer phone or video-call support for customers if I still have questions and would find that contact method easier?

We are sorry, but we no longer offer phone support. This is because we have millions of users, and many of them use a free app or paid a one-time fee of EUR 0.99 to 4.99 for an app.

All users have questions, many of which are not actually related to the apps themselves. They often involve computer problems, technical issues with third-party apps, even printer problems, and many other cases that we cannot cover.

An average support call lasted more than 10 minutes per customer (the cost of that is much higher than the price of the app the customer purchased), so we decided to help our users only via email and our FAQ. We currently do not offer phone support. However, please feel free to contact our support team anytime if you need help.
We decided to offer support only by email.

This provides the following advantages:

• It is efficient. We can streamline our communication to resolve your order and technical issues.
• It is effective. We can group incoming tickets by specialized experts without passing you around or making you wait, and we can quickly detect trends to prevent future problems.
• It is faster. We can move quickly through our online processes so you receive your question and answer via the form faster, without being placed on hold in a phone queue.
• It is accurate. Online support keeps detailed records in one place. That ensures nothing gets lost if we need to escalate your issue.

In addition, we always have access to previous emails, so we do not have to ask the same questions again.