I placed an order in the Protectstar Shop. How long will it take to receive my product?

Instant delivery – 100 % digital

All Protectstar solutions are sent exclusively by e-mail. Right after checkout you’ll receive two messages:

• Order confirmation – Confirms that your payment was successful.
• Download & activation instructions – Contains your personal license key and the download link.

Both e-mails usually arrive within 2–3 minutes. If you still don’t see them, try the following:

Check your Spam or Promotions folder
Mail providers filter automatically—and sometimes too aggressively. Sign in to your provider’s web portal (e.g. icloud.com, outlook.com, gmail.com) and look in:
• Spam/Junk
• Promotions (Gmail)
• Unknown/Other (GMX/Web.de)

Drag any Protectstar mail to your inbox and mark it “Not spam” so future updates and invoices arrive safely.

Typo in the e-mail address
If no mail shows up at all, a typo may have slipped in (e.g. “gmai.com” instead of “gmail.com”). Just reply with:
• Your order number
• The correct e-mail address
We’ll fix it immediately and resend the messages.

PayPal may use a different address
If you paid with PayPal, our system uses the primary e-mail stored there. Please check that inbox as well. Want to use another address? Let us know—we’ll update your license free of charge.

Still nothing? We’re here for you.
Write to support@protectstar.com or use the form at https://www.protectstar.com/en/support—ideally with your order number. Our team answers on business days within a few hours, but no later than 24 h.
You won’t lose any usage time: the license period starts on first activation, not on the purchase date.

Why we deliver digitally
• Ready immediately: no waiting, no shipping.
• Eco-friendly: zero packaging, zero CO₂ transport.
• Always up-to-date: you download the newest, safest version every time.

Add noreply@protectstar.com to your contacts so everything important goes straight to your inbox.